Shipping & Delivery
Shipping Methods:
How Do You Ship And What Is The Pricing?
Shipping is free and we ship all order from our Australia warehouse.
How Long Will My Order Take To Be Delivered?
The shipping time will depend on your exact location. However, it usually takes only 1-3 Weeks.
How Can I Track My Order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
When Will My Tracking Information Appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
Why Can't I Track My Order?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Why Is My Shipment Status Unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Can I change my shipping address after placing an order?
Sorry you can’t change the shipping address after placing an order but if your orders hasn’t shipped yet you can change the order by sending an email to us
What Should I Do If I Provided You A Wrong Shipping Address?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
CONTACT US
if you have questions, or if you would like to make a complaint, please contact us
